A core team of three trainers and consultants, supported by associate trainers engaged per assignment.
A trainer with extensive experience teaching communication skills for the tourism and hospitality industry. Ernest brings expertise in instructional design, curriculum design, training and development, research and leadership. He is a Certified Technical Teacher in Education, Communication Skills and Management, and leads PTS in designing practical, results-focused training for organisations and individuals.
A hospitality trainer with over five years of training experience, built on four years in frontline customer service and guest operations. Naomi specialises in front office operations, hospitality customer service and hospitality marketing, and delivers competency-based training that improves service quality and staff employability. Her research interests include hospitality service quality and sustainable tourism development.
A tourism trainer specialising in tour guiding, tour operations and travel and tourism management. Msafiri combines training with hands-on industry experience in guest experience and lodge operations at leading safari lodges and beach resorts in the Serengeti, Ngorongoro and Zanzibar. He has led guest experience teams, set up service standards for a safari lodge opening and managed a hotel as General Manager. He holds a Bachelor's degree in Tourism Management and is advancing his studies in Tourism Planning and Management.
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